Develop Your Assertiveness

Predný obal
Kogan Page Publishers, 2006 - 128 strán (strany)
Express yourself with confidence in personal and business situations
Many people are not assertive because they fear displeasing others and not being liked. But being assertive does not mean being aggressive. By standing up for yourself, responding well to difficult situations and giving and receiving criticism constructively, you will gain the respect and like of others. Sue Bishop outlines ways to deal with problem people, think positively and build self-confidence. Practical activities help readers measure progress and reach their goals.
 

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Obsah

Introduction
1
Prepare to assert yourself
9
Positive thinking
23
Now and then
33
Listening 37 The art of small talk 39 Conflict
42
Words and phrases
63
Direct assertive communication 67 Honesty
73
Power
79
Yes and
89
Problem people
99
Tricky situations
113
Conclusion 129
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O tomto autorovi (2006)

Sue Bishop is a trainer and consultant. She is the author of several training sourcebooks, also published by Kogan Page.

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