Develop Your Assertiveness
Kogan Page Publishers, 2006 - 128 strán (strany)
Express yourself with confidence in personal and business situations
Many people are not assertive because they fear displeasing others and not being liked. But being assertive does not mean being aggressive. By standing up for yourself, responding well to difficult situations and giving and receiving criticism constructively, you will gain the respect and like of others. Sue Bishop outlines ways to deal with problem people, think positively and build self-confidence. Practical activities help readers measure progress and reach their goals.
Čo hovoria ostatní - Napísať recenziu
Na obvyklých miestach sme nenašli žiadne recenzie.
Prepare to assert yourself
Now and then
Listening 37 The art of small talk 39 Conflict
Words and phrases
Direct assertive communication 67 Honesty
Iné vydania - Zobraziť všetky
able accept acknowledge aggressive agree anger appropriate areas assertive attention become begin behaviour better body language boss chair Chapter choose colleague Comments communication confidence conversation course create criticism dialogue difficult direct discuss don't easy effective example Exercise expression eye contact face facial fact feel force gesture give hand happen important improve interaction interview it's Jean keep leave listening look manager manner match mean meeting mirror naturally negative occasion offer opinions option panel parent passive person phrases positive possible practise prefer present problem question reading reason recognise refusal relaxed Remember request requires respect response sitting situation skills someone speak statements suggest talk technique tell things thoughts tion tone typed understand views voice volume wrong