Managing Aggression

Predný obal
Psychology Press, 2001 - 184 strán (strany)

How to manage and respond to escalating violence towards staff working in the human services is a pressing professional problem. This workbook:

  • empowers individuals by providing a range of useful useful skills that can help in managing aggression
  • enables staff placed in difficult or dangerous situations by their employers to address the issue effectively
  • clarifies the responsibilities of the manager in ensuring staff are safeguarded
  • builds confidence in staff and their managers by offering workable solutions to reducing levels of aggression in the workplace.

Highlighting examples of good and bad practice, Managing Aggression is a book for anyone who has ever faced, or is likely to face, aggression at work.

 

Zvolené strany

Obsah

CASE STUDIES
1
The culture of inevitability
5
Tracy
11
The novalue culture
13
Conclusion
19
3351
26
13
43
Tony
50
Care manager
120
Team manager
122
Dave
127
Ethnic and gender issues
134
Beatrice
135
Judy
138
Eve
139
William
143

15
54
Organisational responses to violence towards staff
56
John
60
Susan
67
Managing aggression
75
Key points
87
Vignettes 15
96
Key points
98
Day centre
107
16
109
Key points
112
Lee
115
Bullying at work
118
Mr Leith
144
Residential unit
145
The consequences of aggression
149
18
160
Helen
161
Daisy
164
Alternatives to aggression
167
Ediths story
168
Pat
171
3
177
Bibliography
178
day centre 29 2488
179
Autorské práva

Iné vydania - Zobraziť všetky

Managing Aggression
Ray Braithwaite
Obmedzený náhľad - 2001
Managing Aggression
Ray Braithwaite
Bez náhľadu - 2002
Managing Aggression
Ray Braithwaite
Bez náhľadu - 2001

Časté výrazy a frázy

action ACTIVITY agency aggressor alarms allow alternative and/or angry approach appropriate asked assertiveness aware become body language chapter child client colleagues communication consider create damage debriefing domestic violence East Sussex effectively elements emotion employees ensure environment ethnic example facing aggression fear feel frequently frustration gender give group discuss happened harassment health and safety impact Incident Report Form individual Institutional racism involved judo KEY READING learning leave levels of aggression negative occur opportunity organisation perceived perpetrator personal alarm physical intervention physical restraint positive potential procedure racial racism reduce residential responsibility risk assessment service users sexual signal Sir William Macpherson situation social care staff social worker someone Sometimes South Lanarkshire Staffordshire University stop shouting Sussex County Suzy Lamplugh talk technique told unacceptable victim walking word workplace bully workplace culture

Odkazy na túto knihu

Bibliografické informácie

NázovManaging Aggression
Social work skills series – Zväzok 1
AutorRay Braithwaite
Vydanieilustrované
VydavateľPsychology Press, 2001
Kód ISBN0415243807, 9780415243803
Dĺžka184 strán (strany)
  
Exportovať citáciuBiBTeX EndNote RefMan