The Executive's Guide to Information TechnologyJohn Wiley & Sons, 21. 4. 2003 - 512 strán (strany) The Executive's Guide to Information Technology is a sophisticated and comprehensive guide to running a cost-effective, efficient, and business delivery-focused corporate Information Technology (IT) unit. Eschewing the theoretical for the practical, the book gives managers the guidance they need to handle any problem effectively. It provides specific policies, approaches, and tools for each critical IT management functionó from application management to vendor management. IT management experts John Baschab and Jon Piot provide the techniques IT managers and executives need to accurately assess their current operations. Further, they offer a step-by-step improvement plan designed to raise productivity and service levels while reducing costs significantly. The authors begin by examining the symptoms and causes of waste, inefficiency and underperformance in typical IT departments before offering in-depth analysis of each operational area of IT management. They present current and emergent best practices for transforming the department into a world-class service organization. Packed with prescriptive advice and hard-earned insight, this comprehensive resource is organized into stand-alone chapters that provide quick access to important information when managers need it. In addition, spreadsheets, documents, and checklists are designed to aid in planning and decision-making and can be easily accessed on the included CD-ROM. Designed to help IT managers and top executives get the most out of their departments, their budget and themselves, the book covers such topics as: managing the department, establishing leadership roles, assessing the organization, cost management, project demand management, operations management, infrastructure planning, vendor selection and management, technical standards setting, investment evaluation, and productivity and quality measurement programs. With The Executive's Guide to Information Technology, IT managers will understand the main sources of waste in their departments, identify major management issues, learn and implement critical steps toward improvement, and manage more effectively. The book will help managers improve their performance and stature within their organizations by providing the tips and tools to overcome typical areas of friction and miscommunication between IT departments and other business functions. Executives will understand how to work effectively with the CIO or IT director, as well as provide constructive management input to the IT function, achieving the best return on their IT assets. |
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... organizations, which deliver the highest return on invest— ment to the companies in Which they operate. We have observed a ... organization. This book is a sophisticated and comprehensive guide to running a cost-effective and efficient ...
John Baschab, Jon Piot. PARTI The Effective lT Organization The IT Dilemma Dilemma'A situation that requires a choice between The Executive's Guide to Information Technology: PART I The Effective IT Organization.
... organization can avoid all of the torment and pain we had observed? Our insights on these questions, and a set of specific, actionable prescrip— tions, are the subject of this book. We have based this book on our experiences working ...
... organization. The image of technology workers is so negative that even the federal gov— ernment got into the act. In a September 2000 publication, The Digital Worlc Force: Building Infotech Skills at the Speed ofInnovation, Carol Ann ...
... organization and does not communicate or socialize with business units or other func— tional areas. Symptom: Spending/Budgeting The second potential area of weakness in the IT department is costs. Prop— erly managing IT investment (and ...
Obsah
PART II Managing the IT Department | 61 |
PART III Senior Executive IT Management | 343 |
APPENDIX IT Toolkit | 477 |
Index | 481 |
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The Executive's Guide to Information Technology, Zväzok 1 John Baschab,Jon Piot Obmedzený náhľad - 2003 |