The executive's guide to information technology
The Executive's Guide to Information Technology is a sophisticated and comprehensive guide to running a cost-effective, efficient, and business delivery-focused corporate Information Technology (IT) unit. Eschewing the theoretical for the practical, the book gives managers the guidance they need to handle any problem effectively. It provides specific policies, approaches, and tools for each critical IT management functionó from application management to vendor management
1 online resource (xiv, 498 pages) : illustrations
9780471432876, 0471432873
52389439
The Effective IT Organization
The IT Dilemma
Sources and Causes of IT Ineffectiveness
Information Technology Costs
Managing the IT Department
The IT Organization
The IT Director
IT Direction and Standard Setting
IT Operations
Application Management
IT Human Resource Practices
Vendor Selection
Vendor Management
Senior Executive IT Management
Working with the Business
IT Budgeting and Cost Management
Effective Decision Making and Risk Management
IT Demand Management and Project Prioritization
IT Performance Measurement
IT Steering Committee
Appendix: IT Toolkit